+27 (0)79 505 8841
WB Consulting - Crafting Successful Brands
  • Home
  • About us
    • Resumes >
      • Wilna Beukes
      • Natalie Sokolich
  • Services
    • Website Design
    • Email Marketing and Newsletter Management
  • Clients
  • Contact
    • Newsletter subscribe
  • Blog

BA - please explain?

11/9/2011

0 Comments

 

To date - 10 Jan 2012 (2 months later) - I have had absolutely no reply from BA regarding my complaint. 

Just venting my extreme frustration about a recent BA flight.... I have forwarded this to BA. Will let you know if I hear anything from them. 

On 5 November I was returning home to Cape Town from a Luxury Travel show, PURE, in Marrakesh. I had to fly via Madrid and Johannesburg before heading to Cape Town. In Madrid I had an 8h hour lay-over before boarding the flight around 12.30 at night for Johannesburg. We arrived here before 12 midday and as my connecting flight was only at 3pm, I tried to get an earlier flight to Cape Town, as I had already been travelling form more than 24 hours.I went to the ticketing office in Terminal B and tried to get an earlier flight. I was told that since my ticket was booked on a "L" class, that BA could do nothing to assist me. I repeatedly mentioned that I understood I might have a cheaper fare and would be more than willing to pay in, if they would let me  know what this cost could be. I was told again that only my travel agent could assist and they cannot change this booking or make any amendments to it.

 I called Flightcenter in Thibault Square (with whom I had booked) and as it was now Sunday managed to get hold of the emergency manager on duty. She informed me that they must be able to assist. Armed with this new information, I went back to the ticketing office and again tried to change the ticket or pay in for a revised ticket. Both Porche and Mary who were on duty informed me that there was absolutely nothing they could do.

I then went to the check in counter, and promptly burst into tears from the sheer frustration for not being able to do anything about getting home earlier. I heard two BA flights being called for Cape Town and had to just sit and wait until I could board at 3 pm and head home after my more than 28 hour travel ordeal.

I am writing to appeal to you to please explain to me in a logical manner why I could not change my flight to another class of ticket by paying in. Through my experience I will have to conclude that that tickets made by travel agents can only be changed by the travel agents - and no-one else? I can also only conclude that you are forcing me to only make on-line bookings and to cut out the travel agent all together - because in this case, had I made my own booking, I would have had a chance to get home earlier? What about good old fashioned "customer care"? In this case, as the passenger, I was a victim of rules and procedures directly impacting my travel experiences. Are passengers not the core of your business? 

I look forward to your reply, 
Sincerely

Wilna 
0 Comments



Leave a Reply.

    Wilna's Blog

    Staying relevant, delighting guests & crafting successful brands excites me.

    Here is a collection of articles that have interested me - definitely not all written by me, but all personally read and found by me!

    I hope you find them informative too!

    Categories

    All
    Advertising
    Brand
    Humour
    Leadership
    Marketing
    Motivational
    Namibian Insights
    Online Bookings
    Online Trends
    Self Improvement
    Service
    Social Networks
    Time Management
    Travel Agents
    Travel Trends

    Picture
    Thought Salad! 
     our monthly newsletter. 
    Subscribe HERE

    RSS Feed

    View my profile on LinkedIn

    Archives

    March 2018
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    May 2017
    April 2017
    February 2017
    January 2017
    September 2016
    August 2016
    July 2016
    May 2016
    March 2016
    February 2016
    January 2016
    December 2015
    November 2015
    October 2015
    September 2015
    July 2015
    June 2015
    May 2015
    March 2015
    February 2015
    December 2014
    November 2014
    September 2014
    August 2014
    July 2014
    June 2014
    May 2014
    April 2014
    March 2014
    January 2014
    November 2013
    October 2013
    September 2013
    August 2013
    July 2013
    June 2013
    May 2013
    April 2013
    March 2013
    February 2013
    January 2013
    December 2012
    November 2012
    October 2012
    September 2012
    August 2012
    July 2012
    June 2012
    May 2012
    April 2012
    March 2012
    February 2012
    January 2012
    December 2011
    November 2011
    September 2011
    August 2011
    July 2011
    June 2011
    May 2011
    April 2011


Home
Services

About us
Contact 

Resumes
Clients
Web Design
Blog

Photos used under Creative Commons from Martin Cathrae, Andrew Stawarz, laura padgett, Dave Dugdale